As our customers’ businesses build and change, the consultancy has become a significant part of our service mix. From design to comply with new health and safety legislation to a full refurbishment, we like to think that no one knows more about what we do – and no one does it better.
The Watco management team members have many years of experience in project management as well as their individual areas of technical expertise. Their product and application knowledge coupled with close attention to detail makes Watco a valuable ally at every stage of your project.
• CAD layouts
• Works Management
If you are new to Watco, you may be surprised at our wide range of products. Our management team have been in the market for many years and know which products are best within their individual areas of technical expertise.
Watco has a policy of “leading from the front”. We attend international trade shows and track the sales – and service – performance of the new technology. From design to comply with new health and safety legislation to a full refurbishment, we can give the right solution for any application.
When choosing a product, whatever your budget, your eye should be on the ‘real world’ performance. Watco’s leading market position and buying power combine to deliver high standards at the right price.
What we supply, we support. Watco’s after-sales service is second to none. Our service engineers are fully qualified and go through a 3-year training program. Our customers tell us they are the best in the business, and they are available 24/7.
Click here to read about our fabrication services.
When you inspect a new installation, look around the edges. If you see gaps, cracks and germ traps, it wasn’t installed by Watco.
Walls and floors are uneven, and there is work that has to be done on-site that cannot be “millimeter perfect”. However, our installers are professionals who are working to make the project right. They are fully qualified, undertaking an initial 3-year training program, then topping up with specialist courses and clinics from our trade organizations and suppliers.
We don’t allow “make do” compromises. Before we start, we will discuss anything that could be an issue or cause a delay. Then, with a formal work plan agreed, the team prepares. When the work is completed, it is inspected. Then we do any ‘snagging’ on the spot. This is more efficient than being called out another time, and it keeps blood pressure down.
Finally, the Watco team cleans up, to ensure that everything looks as good as when they arrived. Ideally, only better equipment and a better finish should show that Watco had been there at all.
After Sales Service and Breakdowns
The Watco Service team are professionals who are working to make the project right, not just jobbers out to earn a wage. They are fully qualified, undertaking an initial 3-year training program, then topping up with the specialist courses and clinics from our trade organizations and suppliers.
We don’t react, we respond
When you call our 24/7 Service Hotline we will help you to troubleshoot the problem and isolate the most likely causes. We discuss anything that could be an issue or cause a delay. Then, with a formal work plan agreed, the team prepares.
With good planning and work discipline, Watco service engineers arrive with the right tools and materials for the job. They respect your business, so there is minimum disruption. They look smart and mind their language. They respect your fixtures and fittings, so they don’t damage what is already there, and they don’t leave trails.
Everything is planned for minimum of downtime. If the problem can’t be fixed on the spot, the backroom team is alerted ASAP, ensuring priority delivery of necessary parts and fittings.
The Work isn’t Done ’till the Paperwork is Finished
Our goal is to ensure that you get trouble-free service and to minimize callouts. When we leave the site, you get a detailed worksheet that itemizes work done and any issues identified. This ensures a quality trail that can inform you, your operatives, Watco and our suppliers.
The report doesn’t pull punches. If there is something wrong with equipment, installation or operation, it goes on the sheet. If it is our fault, we fix it. If it is your fault, we suggest how to sort it so it doesn’t happen again. Short term, it can raise eyebrows, but long term, it increases efficiency and keeps costs down.
Watco customers like working with a team they can trust. In fact, many of them ask us to service and maintain all of their equipment, not just what Watco has supplied.
A maintenance contract from Watco is an investment in quality. With our years of experience and technical knowledge, we know what it takes to keep things running smoothly – and what to do if something goes wrong.
We start with a formal assessment by a dedicated Account Manager. Our Account Managers are specialists in their fields. These include refrigeration, food handling, catering, food processing, air conditioning, electrical and plumbing. As part of the contract, you will receive a regular tracking report which identifies and analyses work to date, and a recommended maintenance schedule.
The backbone of your contract is Watco’s 24/7 Hotline Service from our team of qualified professional Service Engineers. Your service team will be composed of qualified and experienced technicians who can serve your business’s unique combination of requirements.
To discuss a contract contact us.
Information to come.